Effective Date: 18 June 2024

Introduction

At Taxperts Associates, we are committed to providing exceptional taxation services, including GST filing and tax return preparation. We strive to ensure that our clients are satisfied with our services. This Refund Policy outlines the conditions under which we offer refunds for our services.

Eligibility for Refunds

Refunds are provided under the following conditions:

• Service Not Rendered: If you have paid for a service that we are unable to deliver, you are eligible for a full refund.



• Errors by Taxperts Associates: If there is an error in the service provided by Taxperts Associates, and the error cannot be rectified within a reasonable timeframe, you are eligible for a refund proportional to the impact of the error.



• Duplicate Payment: If you have made a duplicate payment for the same service, you are eligible for a full refund of the duplicate payment.

Non-Refundable Circumstances

Refunds are not provided under the following conditions:

• Change of Mind: If you change your mind after the service has been provided.



• Incomplete or Inaccurate Information: If the service could not be completed due to incomplete or inaccurate information provided by you.



• Third-Party Issues: Issues arising from third-party platforms or software that are beyond our control.



• Late Filing Penalties: Any penalties or interest imposed due to late submission of documents or information by you.

Refund Process

To request a refund, please follow these steps:

• Contact Us:Email us at [email protected] or call us at +91 9322135413 within 30 days of the service date. Provide your name, contact information, service details, and the reason for the refund request.



• Review:Our team will review your request and may contact you for additional information.



• Decision:We will inform you of our decision within 15 business days. If approved, the refund will be processed to your original method of payment.

Partial Refunds

In some cases, we may offer a partial refund depending on the nature of the issue and the extent of the services already provided.

Refund Timeline

Approved refunds will be processed within 7-10 business days. Depending on your payment method and financial institution, it may take additional time for the refund to reflect in your account.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Taxperts Associates
Office No. 53 & 58, 2nd Floor Old Prince Market, Near Axis Bank, Furniture Bazaar, Ulhasnagar-421003
Email: [email protected]
Phone: +91 9322135413